1. Information We Collect

When you use GharAm, we collect information you provide directly, including your name, phone number, email address, delivery addresses, and payment information. We also collect usage data such as order history, browsing patterns, and device information to improve our services.

2. How We Use Your Information

We use your information to:

• Process and fulfill your food orders
• Match you with nearby chefs based on your location and preferences
• Send order updates and push notifications
• Process payments and manage subscriptions
• Improve our platform, services, and user experience
• Communicate with you about promotions, updates, and support
• Ensure safety, prevent fraud, and enforce our terms

3. Information Sharing

We share your information only as necessary to provide our services. Your delivery address and phone number are shared with your assigned chef to fulfill orders. We do not sell your personal information to third parties. We may share data with trusted service providers who assist in operating our platform, subject to strict confidentiality agreements.

4. Location Data

GharAm uses your device location to match you with nearby chefs, calculate delivery distances, and improve order accuracy. You can disable location access through your device settings, though this may limit some features.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Order history is retained for 24 months for reference and support purposes. You may request deletion of your account and data at any time.

7. Your Rights

You have the right to:

• Access and review your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Opt out of non-essential communications
• Withdraw consent for data processing

8. Cookies and Tracking

GharAm uses cookies and similar technologies to maintain your session, remember preferences, and analyze usage patterns. You can manage cookie settings through your browser, though some features may not function properly without them.

9. Children's Privacy

GharAm is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of GharAm after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy, contact us at privacy@gharam.co.in or visit our Contact Us page.